Devon & Cornwall Constabulary - regarding one of our FME's
"His manner and professionalism was fantastic both with the victim and with ourselves. It was a real team effort and he was very considerate and patient with the taking of samples and continuity of handover of exhibits giving myself plenty of time to properly label the samples without getting into any 'panic' unlike previous experiences."
HCP, Cambridgeshire.
“Every one of EMFS call handlers are always polite, sprightly and request you attend, and all take into consideration your travelling times, and especially your finish time and also consider how your workload has been that day…This is such a refreshing change to actually be looked after by an employer who values their staff”
HCP, Essex.
“It is nice to be able to work for a proactive company that has the time to listen to their staff. This is something that you don't find too often especially in our line of work”
Contracts Officer, Norfolk Constabulary
"One thing I would like you to know was that upon my return to work, and 368 emails, i didn't have ONE complaint to deal with on this FME contract - can youu pass on my gratitude to you and your staff for doing such a wonderful job in providing a first class service to Norfolk Constabulary. I think you and your staff are fantastic."
Head of Scientific Services, Bedfordshire Police
“Our association with EMFS has now been in existence for over two years and during this time I have been delighted with the level of service provided. It has been a refreshing experience to work with a organisation who have been both responsive to our needs but yet have not been shy to challenge our position or facilities in their area of expertise. It is testimony to EMFS that they have also introduced change (introduction of HCP's) and still retained the confidence of Custody Staff. I look forward with confidence to the further development of our relationship.''
HCP, Suffolk.
“It’s the best firm I’ve worked for in 30 years!”
DI, Wiltshire Constabulary
“The OIC, an experienced Detective was extremely impressed with the manner in which the exam and victim care was dealt with. This was a 4 hour exam where 61 exhibits were taken. The whole process was dealt with in a careful and considerate manner with a great deal of care and respect for the victim. The officer fully engaged with the FME's providing a full brief of the circumstances, an agreed action plan of exam was made and this was finished with a final debrief to conclude that all that was agreed was achieved. An excellent example of us all working together.”
DO at Harlow Police Station, Essex. Regarding an HCP.
“Thankyou for all his help, support and professionalism…His help was invaluable”
Contracts Officer, Cambridgeshire Constabulary.
“The provision of these services has been of a high standard and reliable, with regular contract review meetings being held to discuss service delivery, response times and improvement of service, where applicable. EMFS have provided to Cambridgeshire Constabulary a "hands on" approach from all it's team members”
PC, Norfolk Constabulary
"I must just say that in my SSOT experience EMFS just seem to repeatedly give us excellent service!"
Detective Superintendent, Suffolk Constabulary.
“I have found they actively seek feedback about their service and are willing to implement further training with staff if appropriate. Their approach to financial negotiations is professional and realistic from both sides. EMFS have developed a number of operating protocols which have been adopted by the Constabulary for the benefit of all parties. I have found in all my dealings with them to be professional, courteous and pleasant at all times.”